Frequently asked questions
How does cash on delivery work?
Place the order with just your address and phone number. You pay the courier in cash when the parcel reaches you, so nothing is charged upfront. Cash on delivery is available across Pakistan.
What does delivery cost and how long does it take?
The delivery charge and the estimated arrival for your address are shown at checkout before you confirm the order. Full terms are in our Shipping Policy.
What if the size is wrong?
We exchange sizes. Message us as soon as the parcel arrives and keep the tags on and the item unworn. The current time limit, and who pays the return delivery, are set out in our Refund Policy.
Will the shirt shrink?
The fabric is pre-shrunk and enzyme-washed. Cold wash inside out and hang dry in the shade and you will see very little movement.
How do I pick the right size?
Every product page has a size guide with the measurements for that garment, taken flat in inches. Our tees are cut oversized, so take your usual size for a boxy fit or one down for a regular fit.
When will a sold-out size come back?
Prints are made in limited runs. Sold-out sizes usually take around three weeks to return and the colourway can change. On a sold-out size you can leave your email on the product page and we will tell you when it is back.
How do I reach you about an order?
Email havenwearpk@gmail.com or use the details on our Contact page. Support hours are Monday to Friday, 12pm to 7pm.